This entry level position provides fast and effective technical assistance on computer systems and components by responding to client generated tickets for basic technical issues. Must have good technical knowledge, be able to communicate effectively, identify the problem and guide the end user through resolution steps. A Support Technician must be customer-oriented and able to interact via phone and face to face with end users patiently and effectively in line with Snider Technology values.
Texas-based IT service team creates high-value technology solutions For You